Transforming the Arise Coffee Roasters brand with Places App branding
Arise Coffee Roasters boosts customer retention and loyalty programme engagement with the Places App
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Arise Coffee Roasters is an independent café focused on community, connection, and quality coffee. For Lavender, the founder and owner, coffee has always been more than just a drink — it’s a way to bring people.
But as her café grew, so did the complexity of running it. Lavender realised that exceptional coffee alone wasn’t enough; she needed technology that could help her manage operations, build loyalty, and deliver a standout customer experience.
Pain Point
Lavender was struggling with an outdated app system that lacked flexibility and support.
The previous provider offered limited features, poor customer service, and a clunky user interface that made everyday tasks harder than they needed to be. Support was mostly email - based, which slowed things down when she needed help fast. It was clear the technology wasn’t built for independent businesses like hers.
What she needed was a platform that understood hospitality — and felt like a true partner in her growth.
Solution
Since moving to the Places App, Arise Coffee Roasters has seen a significant uptick in loyalty programme participation — especially among customers who were previously hesitant to engage. The app’s intuitive, user-friendly design makes it easy for anyone to join in, even those reluctant to download apps.
By integrating secure NFC tags and QR codes, Lavender has made the check-in process effortless. Customers simply tap or scan to earn rewards — speeding up service and creating a more seamless in-store experience.
The app’s customisable loyalty features have helped Lavender offer rewards that feel personal and relevant, encouraging more repeat visits and strengthening customer retention. With regular updates and a clean interface, the tech runs smoothly in the background while Lavender focuses on her craft.
She also uses the built-in News & Video feature to share her café’s story and connect more meaningfully with her community. This has boosted brand visibility and fostered deeper customer relationships.
“I feel I have the whole team backing me up,” Lavender says. “It’s not just an app — it’s an extension of our café.”
With the Places App, Arise Coffee Roasters has modernised its operations, enhanced the customer experience, and grown loyalty — without compromising on what makes it special.
Future Plans
Arise Coffee Roasters is focused on continued to grow its loyal customer base and expanding the way it uses Places features — from advanced analytics to seasonal campaigns.
The Places team remains closely involved, offering support, guidance, and tech that scales alongside the business.
Places App: helping hospitality businesses thrive — one cup at a time.
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